If you created a hint for your password, you can have that hint sent to the email address associated with your account by entering it here. Be sure you enter the email address associated with your account. To make things harder for the bad guys, if you make any mistake in entering your email or enter the wrong one, no error message will be shown. If you cannot find the password hint email, please double check your spam folders in case this email was incorrectly marked as junk. Always check your filter settings to make sure you're able to receive email from SpiderOak.
We strongly recommend that you create a hint because losing your password can cause you to lose access to all of your backed up data. If you lose your password you will lose access to your account. We cannot recover or reset your password for you, even in emergencies. You can add a password hint to your account at any time through the account window of your ONE desktop application.