Please see our Password Troubleshooter if you are having trouble with your password.
When logging in, be sure that you are entering the email address associated with your account, or it will fail. If you have SpiderOak ONE running on a computer, or if you can launch it without entering a password, then you can see the email address associated with your account in the application window.
You can reset your password from within the SpiderOak ONE application. Open the ONE desktop application and select the Account menu item. From this window you will be able to Change your Password and set an optional password hint. Changing your password from any computer in your SpiderOak account will change your password for all your computers and the web interface.
If you need assistance in closing your account and opening a new one, please contact us.