Please note: we do not currently offer 2-Factor Authentication to new users, as we are in the process of overhauling the system completely.
We are now offering limited support for 2-Factor Authentication into your SpiderOak account.
2-Factor Authentication provides an additional layer of security on top of password protection. In other words, if someone were to compromise your username and password, these two elements alone would not be enough to allow them to access your SpiderOak account.
As a first step, we are offering this new feature to paid users only who have phone numbers located inside either the U.S. or Canada. Given that a high percentage of SpiderOak customers (and several SpiderOak team members) live outside North America, we will soon eliminate this restriction.
To enable 2-Factor authentication for your account, you may either login to SpiderOak.com or navigate to the SpiderOak application > Account > Credit Card / Billing Information section. You will then notice a new option labeled '2-Factor Authentication'.
Once enabled, any time you login to your SpiderOak account via the web or a mobile device, you will need to provide your current username, password, AND a 'token'. The 'token' will be sent to your mobile device and should be entered directly after your password with no spaces or marks between them. For example, if your password is 'red' and the token reads '1234' then you would simply enter 'red1234'.
Each 2-Factor Authentication token you receive is good for 12 hours and can be created here: Token Request. The text message you receive will look similar to the below:
SpiderOak Secure Login Token: 01234567 This code is good for 12 hours. If this login code was unexpected, email email@example.com
You can only request one token every twelve (12) hours. If you try to request a token more frequently than twelve hours, subsequent attempts will silently fail. If two factor authentication is enabled for your account, any login attempt that does not include a current token will also fail (similar to entering an invalid password or a non-existent username).
Please Note: This is an optional feature that has to be manually enabled by the user. If 2-Factor Authentication is not enabled, the login procedures will remain unchanged - continuing with a password-only based login.
For the first days of this trial-program, 2-Factor Authentication will only protect web based logins. Over the course of the next several days, we will be extending this feature globally and anywhere you have to authenticate to SpiderOak (e.g. activating new devices and/or reinstalling existing devices).
Finally and as a reminder - even with two factor authentication, the usual recommendationstill applies, and accessing your data via the desktop client is more secure than the web and/or through mobile devices.
For those curious about how 2-Factor Authentication is implemented, we are working with the excellent Twilio telephony API to deliver the SMS messages. It costs SpiderOak \$0.01 per SMS token which we believe to be more than reasonable and money well spent.
Depending on the interest and adoption, we may extend this to Android OATH tokens, Yubikeys, or other various secondary security factors. Please feel free to give feedback on what additional methods you'd like to see and/or the arrangement in general. We are obviously in the early phases now but excited to be adding this additional security layer for those security conscious folks among us.