In the past SpiderOak did not charge our EU and UK customers Value Added Tax (VAT), but recently the tax authorities of those areas have asked us to do so. For this reason, we have started collecting VAT for customers located in the EU and the UK. This does not apply to any already completed charges; this change only applies to renewal or new charges occurring in 2018 and subsequent years.
We’re doing our best to make sure this process as simple as possible for our customers. If you have any questions please contact our billing team by pressing the Submit a Request link in the top right corner of this page. Our goal is to help you with this or any other issues you may encounter while using SpiderOak products so you feel confident in both our service and the security it provides for your data.