With the release of 6.4.0 of SpiderOak ONE and Groups, the application will now launch and work properly for those users who have upgraded to macOS 10.13 High Sierra.
With this release, there will now be two different versions of ONE and Groups for Mac users - one version for users running High Sierra, and one version for users running macOS 10.12 Sierra or earlier. Having two versions is an unfortunate necessity, based on the changes made between Sierra and High Sierra.
The two versions of SpiderOak ONE/Groups 6.4.0 are not cross-compatible. If you upgrade to 6.4.0 while running Sierra, then later upgrade your computer to High Sierra, the ONE/Groups application will no longer launch properly. You will need to uninstall the SpiderOak ONE/Groups application, download the version of SpiderOak ONE or Groups which is configured properly for High Sierra, and re-install the application using the new installer. The different installers can be found at:
- SpiderOak ONE 6.4.0 for Mac 10.13 High Sierra can be downloaded here
- SpiderOak ONE 6.4.0 for Mac 10.12 Sierra (or earlier) can be downloaded here
- SpiderOak Groups 6.4.0 for Mac 10.13 High Sierra can be downloaded here
- SpiderOak Groups 6.4.0 for Mac 10.12 Sierra (or earlier) can be downloaded here
The release notes for 6.4.0 are available here.
Some people have more than one Mac and choose to upgrade them to High Sierra one at a time. SpiderOak ONE or Groups will have no problem with you doing that and having (for example) 6.4.0 for High Sierra on the computer that you have upgraded to High Sierra and at the same time 6.4.0 for Sierra on the computer that is still running Sierra.
One change that macOS 10.13 High Sierra brings is to upgrade your computer's filesystem from HFS+ to the new APFS. The way the filesystem is changed means that all of your files' modification times will be changed, and that in turn will trigger SpiderOak ONE and Groups to rescan all of those files. Depending upon how much data SpiderOak is watching, you may expect this rescan to take a long time and consume considerable computer resources as it does so. This is not a bug in SpiderOak. Indeed, to do its job a backup product should notice modification time changes and rescan when that happens. This is an expected side effect of upgrading the filesystem.
Timestamps also determine which version of a synchronized file is newer. If upon upgrading a computer to High Sierra you find that some of your files have been reverted to a previous version, this would be the cause. SpiderOak ONE and Groups saves previous versions of your files, so the wanted versions are not lost. To recover them, see Recovering Versions of a File. Advanced users comfortable with the command line might prefer to restore entire folders with Restoring Your Data With Point in Time. Again, this is not a problem with SpiderOak; it is a result of upgrading the filesystem.