If the SpiderOak ONE application is not launching when you want it to, begin by confirming that you are have the latest version of SpiderOak ONE installed and are running it on macOS 10.8 Mountain Lion or later.
Try all of the usual methods to launch it:
- Click the SpiderOak ONE icon in the menu bar and select Show
- Double click SpiderOak ONE.app in the Applications folder
- Right click SpiderOak ONE.app in the Applications folder and select Open
- Type "SpiderOak ONE" in Spotlight and select it
If none of those methods launch SpiderOak, then open the Activity Monitor, which is located in your /Applications/Utilities folder. Confirm that there are no processes named SpiderOak running. If there are any, kill them and watch the Activity Monitor for a moment to confirm that they do not respawn. Then try again to launch SpiderOak ONE as described previously.
If SpiderOak still doesn't open, try launching it from a terminal by entering the following command, then press enter:
If ONE still does not launch, then please contact us at firstname.lastname@example.org. Be sure to let us know your versions of macOS and ONE, what you have tried, and what error messages appear in the command prompt window and anywhere else.