Welcome to SpiderOak! We know that switching backup providers can be a lot like moving to a new place. This relocation guide will make the transition a little easier. There's no map or moving boxes required, just the opportunity to continue living your secure and private life on the cloud.
YOUR PRIVACY MATTERS
A NEW PRIVATE BACKUP EXPERIENCE
Once you download and start the SpiderOakONE desktop application, you will find plenty of useful information about your files, such as an overview of your backups, shares, and syncs. Getting acquainted with the application is really easy and will be your go-to place for restoring historical versions of your files (you can get any previous version, not just the last three!), create public and private ShareRooms, and view backup status updates.
Just like Dump Truck, you will also have a folder where you can place your files, called the Hive folder, that syncs between all of your devices. But you’re not limited to that folder; you can also choose any existing folder in your computer to synchronize on SpiderOakONE from the BackUp tab.
We also have a web application where you can view your files and billing, but we recommend you use the desktop application the majority of time.
Our mobile app is available for iOS, Android, and Windows as read-only.
WE'RE HERE TO HELP
The Support Page is a great place to learn how SpiderOak can meet your individual needs. You can also learn about the variety of special features that SpiderOak has to offer. If you have specific questions or requests, please contact our SpiderOak Customer Relations department. Learn more about the SpiderOakONE by reading the User Manual.
EMBRACE YOUR NEW HOME
SpiderOak doesn't discriminate. You can back up as many devices as you like, even external drives. We support all major platforms and have no file size limit. The space is yours. The security is yours. Welcome to SpiderOak!