You may see that the status of Hive or a sync is shown as "calculations pending" in the Sync tab of the application. Brief transient appearances are nothing to worry about, but if it doesn't go away then there may be a problem with the SpiderOak ONE device that it appears on. Here are things to check and do if this happens to you:
Confirm that your computer is running the latest version of SpiderOak ONE
Out of date versions have been associated with this problem. You can get our newest version at no cost from here:
Don't use Microsoft OneDrive with SpiderOak ONE
Using OneDrive has been associated with this problem. For more information on OneDrive and SpiderOak ONE, see our support article.
Reinstall the SpiderOak ONE device that shows this message
Begin by preparing your computer for the reinstallation by following these instructions.
Next, restart SpiderOak ONE. You will be prompted for the email address associated with your account and your password. Then you will be asked to enter a name for this new computer. Do not do so; instead press "More Options" below and choose to reinstall the existing device. You will then go through syndication to set up this device once again with SpiderOak's servers.
Please note that renaming your application data will reset your preferences on that computer to their default values, so you will want to review and adjust your settings as desired.
If this resolves your issue, you may delete the old application data folder that you renamed. It contains log files that we will need should the problem continue, so it would be prudent to hang on to it for a few days.
If none of the above helps, open a support request by sending an email to firstname.lastname@example.org from the address your account is associated with. Be sure to mention the SpiderOak ONE device name of the computer where this message appears and what things you have already tried. We'll be happy to help.