You may see that the status of Hive or a sync is shown as "calculations pending" in the Sync tab of the application. Brief transient appearances are nothing to worry about, but if it doesn't go away then there may be a problem with the SpiderOak ONE or Groups device that it appears on. Here are things to check and do if this happens to you:
Confirm that all your computers are running the latest version of SpiderOak ONE or Groups
Running an out of date version of ONE or Groups is the most common cause of this problem. For more information and links to our latest versions, see Resolve Sync Problems By Updating Your Devices. Upgrade all your devices, even old devices that are no longer used.
Don't use Microsoft OneDrive with SpiderOak ONE
Microsoft OneDrive is associated with this problem. For more information on OneDrive and SpiderOak, see our support article.
Disable LAN-Sync on every computer, not just the one with this problem.
Confirm your backup selection meets our best practices
Attempting to back up application data, operating system data, temporary files, or lock files is associated with this problem. Review our article "What Data to Select for Backup" and confirm that you are not backing up anything that might cause this problem. In particular, attempting to synchronize lock files is especially likely to trigger this problem.
Reinstall the SpiderOak ONE device that shows this message
Don't do this unless you have already given each of the above suggestions a try first.
Begin by preparing your computer for the reinstallation by following these instructions. Next, restart SpiderOak ONE. You will be prompted for the email address associated with your account and your password. Then you will be asked to enter a name for this new computer. Do not do so; instead press "More Options" below and choose to reinstall the existing device. You will then go through syndication to set up this device once again with SpiderOak's servers.
Please note that renaming your application data will reset your preferences on that computer to their default values, so you will want to review and adjust your settings as desired.
If this resolves your issue, you may delete the old application data folder that you renamed. It contains log files that we will need should the problem continue, so it would be prudent to hang on to it for a few days.
If none of the above helps, open a support request by sending an email to firstname.lastname@example.org from the address your account is associated with. Be sure to mention the SpiderOak ONE device name of the computer where this message appears and what things you have already tried. We'll be happy to help.
If you have any feedback on this article please let our support team know. Thanks!