To cancel your SpiderOak One account, go to your Account page. There are two ways to do this:
- The recommended method is to launch the SpiderOak One application, click the Account menu, then select Cancel Account. This will take you to your Account page via a secure, single-use link.
- A second method is to log in to the web interface at https://spideroak.com/browse/login/storage. Type in your username and password, then accept the disclaimer about breaking No Knowledge by logging in via the web interface. After the login sequence finishes, click on the account tab at the top right of the page.
However you get to the Account page, scroll to the bottom of the page and click on the Cancel Account link. To protect your privacy, our copies of your encrypted files are deleted shortly after you cancel your account, and this cannot be undone. Be sure that this is what you want before you cancel your account.
If you have a SpiderOak One subscription paid via PayPal, please be sure to cancel the renewing subscription from your PayPal account, otherwise it will continue to push payments to us. Simply uninstalling the application or canceling your PayPal recurring payment does not cancel your account or terminate your subscription. For directions on accessing your billing and Account information page see the Accessing your Billing and Account Information for One article.
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