No, we do not guarantee refunds on any accounts. However, if you feel that your case is exceptional, please contact Support at firstname.lastname@example.org and we'll be happy to assist you.
Articles in this section
- What payment methods are accepted?
- What Does the Deauthorize Button do? When Should I Deauthorize a Device?
- How Can I Update My Billing Information? How Do I View or Print Past Receipts?
- How do I obtain a receipt?
- I Just Installed ONE and the Program Shows "Disconnected." Why Is This Happening?
- What Do I Do if One of My Computers Is Stolen?
- How Do I Cancel My Account?
- How Can I Change My Email Address?
- Who Do I Contact with Billing Questions?
- How Should I Contact SpiderOak for Support Issues With My ONE Account?