Most of your account management functions can be accessed from the Home Tab of the desktop application.
The Overview tab shows you how many items you have already uploaded and how many remain.
This Queue Tab shows you what files are in line to be encrypted and uploaded to the SpiderOak servers as well as how much upload progress each file has made.
The Actions Tab lists all actions that SpiderOak is taking: uploading, scanning, syncing, etc.
The Log tab shows you which files have been uploaded to SpiderOak. NOTE: The data in this tab clears each time you close SpiderOak, so it only displays files that were uploaded since the last time you opened SpiderOak.
The Stats tab gives you a summary of how much data is present in your account and where it is located. Press the ‘Generate Stats’ button to display these estimates.
THE STORAGE BAR/SPACE USED
The storage bar shows you how much total space you have used in your account and what categories these documents belong to. - Categories are determined by the location of your files rather than the type of files. For example, data that’s saved in a default Pictures location, such as the My Pictures folder, is categorized as pictures regardless of file types. Other image files that are saved elsewhere on the computer will not be included in the Pictures category. - The storage bar does not immediately update after you have uploaded or deleted files; instead, it verifies information with the SpiderOak servers before updating. - Items in the Deleted Bin count toward your storage total and show up as part of the unknown category in the storage bar.
The account window allows you to manage your user information.
AMOUNT OF STORAGE
How much data is currently stored in the account, including files in the Deleted Bin
The size of your current plan.
Creation date of your account.
NUMBER OF DEVICES
Lists the number of active (not deleted) devices in your account.
Your monthly or annual plan.
NUMBER OF SHARES
The number of active ShareRooms associated with your account.
You may only edit your password within the SpiderOak application and not while accessing your account online through the My Login prompt. NOTE Changing your password on one computer will automatically change your password for all other devices and the SpiderOak website.
- A password change must go through the queue and be verified by the SpiderOak servers before it takes effect, so the change may not occur immediately.
- You do not need to know your current password in order to change the password associated with your account.
- You cannot change the email/username of your account. SpiderOak identifies your sequentially numbered data blocks with your username. In order to change the username you will need to create a new account and re-upload your data.
EDIT YOUR SHAREID
Your ShareID is the same for all ShareRooms you create on this account
EDIT THE EMAIL ADDRESS ASSOCIATED WITH THIS ACCOUNT
This is the address where you receive all communications from SpiderOak, including password hint emails, notifications about your last login, and promotional offers.
EDIT CREDIT CARD/BILLING INFORMATION
This will take you to your Billing page online where you can edit or update your billing information
CANCEL YOUR ACCOUNT
Deletes your account and automatically purges all data saved to SpiderOak servers within 7 days
NOTE If for any reason you need to reopen a closed account, please contact SpiderOak support immediately.
ADDING DEVICES TO YOUR ACCOUNT
You can sync your files acros multiple devices with SpiderOak ONE. Each sync location maps to a device. To add a device to your account, first download and install the SpiderOak software on the computer you would like to add.
- During setup, select that you are an existing user
- Choose that you are "Adding a new device" 3.Choose a name for your device, and click "Next"
- his computer will now go through syndication. Syndication is the process by which SpiderOak downloads all of the data and information associated with your account including your other devices, account metadata, encryption keys, etc.
RESTORING EXISTING DEVICES
To reinstall SpiderOak on an existing device, first download and install the SpiderOak software on the computer you would like to add.
- During setup, select that you are an existing user.
- Choose that you are "Reinstalling an existing device".
- Choose the correct name from the Devices list, and click "Next."
- This computer will now go through syndication. Syndication is the process by which SpiderOak downloads all of the data and information associated with your account including your other devices, account metadata, encryption keys, etc.
NOTE The downloading list of saved items page does not indicate that any actual files are being downloaded to your computer; instead, SpiderOak is downloading a list of items you’ve uploaded from your other machines to display in the View tab. SpiderOak will never automatically download data to your system during this step.
You should only reinstall SpiderOak on an existing device if all of your data is in the exact same location. For example, if you reinstalled the operating system on your computer and SpiderOak was erased, but your personal data remains in the same location, you should choose that you are reinstalling an existing device. However, if the path names of your files have changed even slightly, SpiderOak will not be able to find the files. SpiderOak will assume these files have been deleted and move the corresponding backups into the Deleted Items bin.
If you reinstall SpiderOak on a device and all your data has been moved to the Deleted Items bin, first, don’t panic! Data in the Deleted Items bin is never automatically purged, so your files will be kept safe here indefinitely.
To restore these files to their original locations or make them ‘live’ again, re-select the data for backup from the correct location. Although SpiderOak seems like it will re-upload the entire data set, the application is in fact de-duplicating your files and only uploading new information.
If you're trying to upload information you know will de-duplicate but SpiderOak is warning you that you will exceed your space limit, please open the Preferences window. Under the "Interface Tab", please check the box which says Disable disk space calculations. This will prevent SpiderOak from estimating how much space the data will take up in your account and displaying an out of space warning message. You can now select the data for upload and SpiderOak will de-duplicate it before uploading it to our servers.
If you have purchased a new computer or if you have changed operating systems, you should add your computer as a new device instead of reinstalling as an existing device. This will prevent SpiderOak from moving your data to the Deleted Items bin. Since the same files are already uploaded to your account from the ‘old’ device, they will still de-duplicate, upload very quickly, and SpiderOak will know they are located on both your old and new devices.